If you paid for a subscription, but your account is in trial, please check the following:
Did you receive a welcome email from us with an invoice? If yes, please contact us with your account details and we’ll help you get access.
Did you register with a different email address? If you didn’t receive a welcome email, it’s possible that a different email address was used to register your account. Please contact us with your payment details and we’ll help you locate your active subscription.
Did you request to get your money back? If you’ve requested a refund, then your account will revert to Trial once the refund is processed.
If you’re still having difficulty understanding why your account is in Trial, please contact us right away. Our team is always here to help.