Our Refund Policy is simple - If you paid within 14 days and have not downloaded any assets from the site, then you qualify for a refund. Please contact us with your account details so that we can quickly process your request. Below are a few examples of how our policy works:
You will qualify for a refund if the following conditions are met:
- Payment was made within the last 14 days
- You have not downloaded or used any assets
If a refund is processed, then your license agreement will be terminated. Please contact us with the email and name of your account. If all the conditions are met, then our team will process a refund for you & send a confirmation once it's completed.
Did your account renew and you don't need a subscription right now?
You will qualify for a refund if the following conditions are met:
- Payment was made within the last 14 days
- You have not downloaded or used any assets since your renewal
Please contact us with the email and name of your account. If all the conditions are met, then our team will process a refund for you & send a confirmation once it's completed.
Would you like to change your plan? Was there a billing error?
Our team are always here to help if you'd like to change your plan or if you believe there is an error with your payment. Please contact us with the email and name on your account so our team can offer you the best solutions available.
For more information, please contact us or refer to our Terms of Use if you'd like to read more about our policy.